Your personal data belongs to you. This Privacy Policy explains exactly what information Rollex11 collects, how we use it, who we share it with, and how you can exercise control over your own data at any time.
Last Updated: 1 January 2026Six core principles that govern how Rollex11 handles every piece of personal data we hold on behalf of our Malaysian players.
We collect only the personal information strictly necessary to operate your account, process transactions, and comply with our legal obligations. Nothing more.
All data transmitted between your device and our servers is protected by 256-bit SSL/TLS encryption. Sensitive fields including passwords and payment details are encrypted at rest using industry-standard protocols.
Rollex11 does not sell, rent, or trade your personal information to third parties for their own marketing purposes. Your data is yours — we use it only to serve you.
This policy clearly describes every category of data we collect, every purpose for which we use it, and every type of third party with whom we may share it. No hidden clauses.
You have the right to access, correct, delete, and export your personal data at any time. Submit a data request by contacting our support team and we will respond within 30 days.
We do not hold your data indefinitely. Clear retention schedules apply to each data category, and data is securely deleted or anonymised once its purpose has been fulfilled.
This Privacy Policy (the "Policy") describes how Rollex11 (the "Platform", "we", "us", or "our"), accessible at https://rollex11.cam, collects, processes, stores, and protects the personal information of users ("Player", "User", "you") who register accounts, access our Services, or interact with our website and mobile applications.
This Policy applies to all personal data collected in connection with your use of the Rollex11 Platform, including registration, deposits and withdrawals, gameplay activity, customer support interactions, and marketing communications. It is intended to meet our obligations under internationally recognised data protection principles and applicable data privacy legislation.
This Policy should be read in conjunction with our Terms & Conditions and our Responsible Gambling Policy, both of which are incorporated by reference into the overall framework governing your relationship with Rollex11.
For the purposes of this Privacy Policy, the following definitions apply:
Rollex11 collects the following categories of personal data from users of the Platform:
Rollex11 collects personal data through the following means:
Rollex11 processes personal data on the following legal bases:
| Processing Purpose | Legal Basis |
|---|---|
| Account registration and management | Contractual necessity — required to provide our Services |
| KYC identity verification | Legal obligation — required by AML and responsible gambling regulations |
| Processing deposits and withdrawals | Contractual necessity — required to execute financial transactions |
| Fraud prevention and security monitoring | Legitimate interest — protecting the Platform and its users |
| Responsible gambling monitoring and tools | Legal obligation and legitimate interest |
| Marketing communications (opt-in) | Consent — only with your explicit prior agreement |
| Platform analytics and performance improvement | Legitimate interest — improving user experience and Platform stability |
| Customer support communications | Contractual necessity and legitimate interest |
| Compliance with legal obligations and regulatory requests | Legal obligation — compliance with applicable law |
Rollex11 uses your personal data for the following purposes:
To create and maintain your registered account, authenticate your identity at login, process your deposits and withdrawals in MYR via your selected payment method, provide access to games and betting markets, and manage your bonus and loyalty programme participation.
To verify your identity and age (21+) through our KYC process, comply with anti-money laundering (AML) obligations, screen transactions against sanctions lists, report suspicious activity where required by law, and maintain records required by our licensing authority.
To monitor gameplay patterns for indicators of problem gambling behaviour, administer self-exclusion requests, enforce deposit limits and cooling-off periods you have set, and provide appropriate responsible gambling resources. This processing is conducted under both legal obligation and our genuine commitment to player welfare.
To detect, investigate, and prevent fraudulent activity, unauthorised account access, bonus abuse, money laundering, multi-accounting, and other security threats. Our automated monitoring systems process transaction and behavioural data continuously to protect both the Platform and individual players.
To respond to your enquiries and complaints via live chat or email, verify your identity when you contact support, and maintain records of support interactions to improve service quality.
Where you have expressly opted in to receive marketing communications, we may use your email address or phone number to send you information about promotions, bonuses, new game launches, and other Platform updates. You may withdraw your consent at any time by updating your communication preferences in your Account settings or by contacting our support team.
To analyse aggregated usage patterns, identify technical issues, optimise platform performance, and improve the overall user experience. Analytics data is processed in aggregated or pseudonymised form wherever possible.
Rollex11 does not sell or trade your personal data. We share your data only in the following limited and controlled circumstances:
To process your deposits and withdrawals, we share necessary transaction and identity data with our payment processing partners, including Malaysian e-wallet operators (Touch 'n Go eWallet, Boost, GrabPay), banking partners supporting DuitNow and FPX transactions (including Maybank, CIMB, Public Bank, and Hong Leong Bank), and cryptocurrency payment processors for BTC and USDT transactions. These providers process data only as necessary to execute your requested transaction.
We engage licensed third-party identity verification agencies to assist with the KYC process. These providers receive copies of your identity documents solely for the purpose of verification and are contractually bound to process such data securely and exclusively for this purpose.
We may disclose personal data to regulatory bodies, law enforcement agencies, or courts where we are legally required to do so, including in response to lawful requests for information, anti-money laundering investigations, or court orders. Such disclosures will only be made to the extent required by law.
We work with third-party fraud prevention and security monitoring services. These providers may receive anonymised or pseudonymised data to assist in detecting and preventing fraudulent activity across the Platform.
In the event of a merger, acquisition, corporate restructuring, or sale of all or part of the business, personal data held by Rollex11 may be transferred to the relevant successor entity, subject to that entity assuming equivalent data protection obligations.
The Rollex11 Platform uses cookies and similar tracking technologies to provide, secure, and improve our Services. The following categories of cookies are used:
Essential for the Platform to function. These include session authentication cookies that keep you logged in during an active session and security cookies that help detect and prevent fraudulent activity. These cookies cannot be disabled without affecting the core functionality of the Platform.
Store your preferences such as language selection, interface settings, and responsible gambling tool configurations so you do not need to reset them on every visit.
Collect aggregated information about how users interact with the Platform — including pages visited, features used, session duration, and error events — to help us identify areas for improvement. Data collected by analytics cookies is pseudonymised and cannot be used to identify you individually.
Used only where you have provided explicit consent to receive personalised promotional communications. Marketing cookies help us deliver relevant bonus and promotion information to players who have opted in. You may withdraw this consent at any time via your Account settings.
You can manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies may impair core Platform functionality. More details on managing cookies are available in your browser's help documentation.
Rollex11 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, unless a longer retention period is required by applicable law or regulatory obligation. The following retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account registration and identity data | Duration of account + 5 years after closure | Regulatory / AML obligation |
| KYC documents | 5 years from date of verification | Legal obligation |
| Transaction and financial records | 7 years from transaction date | Financial / regulatory requirement |
| Gameplay and betting history | 3 years from last activity | Legitimate interest / regulatory |
| Customer support communications | 2 years from last interaction | Legitimate interest |
| Marketing preferences and opt-in records | Until consent is withdrawn + 1 year | Consent |
| Technical and access logs | 90 days from generation | Security / legitimate interest |
Upon expiry of the applicable retention period, personal data will be securely deleted or irreversibly anonymised. Anonymised data may be retained indefinitely for aggregated analytical purposes without privacy risk.
Rollex11 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security programme includes:
Subject to applicable law, you have the following rights with respect to your personal data held by Rollex11. To exercise any of these rights, please contact our support team at [email protected] with the subject line "Data Rights Request", including your registered account username and a clear description of the right you wish to exercise.
Request a copy of the personal data we hold about you, along with information about how it is processed.
Request correction of inaccurate or incomplete personal data held about you.
Request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to our legal retention obligations.
Request that we limit the processing of your data in certain circumstances, such as while the accuracy of data is being contested.
Receive a copy of your data in a structured, machine-readable format where processing is based on consent or contractual necessity.
Object to the processing of your data for marketing purposes or where processing is based on legitimate interests.
We will respond to all verified data rights requests within 30 days of receipt. In complex cases, this period may be extended by a further 60 days, in which case we will notify you of the extension and the reason for it. There is no charge for exercising your data rights unless requests are manifestly unfounded or excessive.
The Rollex11 Platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from any person under the age of 21. Age verification is conducted as part of the KYC process for all accounts and is enforced prior to any withdrawal being processed.
If we become aware or have reasonable grounds to believe that personal data has been collected from a person under 21 years of age, we will immediately suspend the associated account, delete the data concerned, and take appropriate action in accordance with our responsible gambling obligations. Any gambling activity conducted by an underage player will be treated as void, and associated winnings will not be paid.
In the course of operating the Rollex11 Platform and providing our Services to players in Malaysia and other permitted jurisdictions, your personal data may be transferred to and processed in countries outside of Malaysia, including countries where our third-party service providers (such as cloud infrastructure providers, game studio partners, and payment processors) are located.
Where such international transfers occur, Rollex11 ensures that appropriate safeguards are in place to protect your data, including the use of standard contractual clauses, data processing agreements imposing equivalent protection standards, or transfers to jurisdictions that maintain an adequate level of data protection. We will not transfer your data internationally in the absence of such safeguards.
Rollex11 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, applicable law, or Platform functionality. Material changes will be communicated to registered players by updating the "Last Updated" date at the top of this document and, where appropriate, by sending a notification to your registered email address or displaying an in-platform alert.
We encourage you to review this Policy periodically to stay informed of how we are protecting your data. Your continued use of the Rollex11 Platform following the posting of any changes constitutes your acceptance of the updated Policy. If you do not agree to the revised terms, you should cease using the Platform and may request account closure.
If you have any questions, concerns, or complaints regarding this Privacy Policy or the way in which Rollex11 processes your personal data, please contact us using the details below. We take all data privacy enquiries seriously and are committed to resolving concerns promptly and transparently.
For formal data rights requests (access, deletion, portability, etc.), please include your full registered name, account username, and a clear description of the request. We will verify your identity before processing any data rights request to protect your data from unauthorised disclosure.
Have questions about how Rollex11 handles your personal information? Our support team is available 24/7 to help — or explore our FAQ for quick answers.
For players aged 21 and above only. Please gamble responsibly.